The CommonApp is sending out regular updates regarding system performance and support. They will continue this communication as long as there is news to share.
Deadline Changes. Some colleges are extending their deadlines to alleviate the anxiety that students and counselors are feeling in trying to meet application deadlines. The deadline dates in the Common Application system and on the Requirements Grid are updated daily and reflect the latest information that we have received from our members.
Application Submitted. Given the issues that some students experienced with the payment submission process, we want to help ensure that all students who think they have submitted an application have actually submitted. Please have your students confirm that their applications have been submitted by checking their Dashboard. There will be a green check mark in the "Application" column for each submitted application.
Help Center Information. We are responding promptly to new applicant and recommender tickets, and we continue to work through a backlog of older tickets. You can help us help you in two ways:
Both of these actions will slow down our ability to help you and your students. The first introduces confusion to the process. The second resets your place in the support queue. If you have an outstanding issue, we assure you we will respond, and we request your patience.
Internet Explorer 9. Some recommenders have reported that they can only see two colleges listed for each of their students. This issue is unique to IE9. If you encounter this situation, please try another browser.
Green Checks. Occasionally, a green check might not display even after a section is complete. Students who encounter this problem should contact the Help Center. The Support Team can fix the issue quickly.
Date Stamp Questions. As a rule, submission date and time stamps are recorded in Eastern Time. In some instances, these time stamps are defaulting to Greenwich Mean Time (GMT). Since GMT is several hours earlier than Eastern Time, some late evening submissions may display as the following day. Do not be alarmed if you see this. The submission time stamp will always be recorded accurately, even if the time zone reflected is incorrect.